Policies and terms
WESTERN CHOPSTICKS MINE is a new small business located in Pewaukee Wisconsin. Our goal is to produce the highest quality products which are very aesthetically pleasing and modern with some additional uncommon features which make our chopsticks a joy to use and a meaningful gift. Each pair of chopsticks we produce is hand crafted using an extensive process consisting of more than 35 proprietary steps. The result is exquisite when viewed under point-source lighting. Materials used to produce our product are food safe.
Our other product called Chopsticks Learning Game is a newer product. It is also assembled using high quality pieces made in USA and Japan.
We sincerely hope you enjoy what we have created for you in all of our products. If you are not satisfied with the product we want to know. We also like to hear when you like our products too. Please feel free to contact us.
PAYMENT METHODS
Most major credit cards are accepted
PRIVACY POLICY
Your privacy is important to us. Any information collected on this site will not be sold or shared with third parties. We only see your email, name and shipping address. Credit card information is not shared with us since we use a secure third party (Square). If you add your name to our mailing list you will receive coupons and new product announcements.
SHIPPING METHOD
Allow 5-10 days for delivery after order is placed (Jewelry takes 2-4 weeks).
RETURN AND REFUND POLICY
Thanks for shopping at the Western Chopsticks Mine. If you are not entirely satisfied with your purchase we’re here to help.
RETURNS
You have up to 15 calendar days to return an item from the date your received it. To be eligible for return, your item must be unused and in the same condition as when it was received. Your item must be in the original packaging with the original inserts and all items that were included. Your item needs to include your receipt or proof of purchase.
For jewelry returns there is a 5 day limit for you to contact us. We have a limited time frame to return Jewelry with our US supplier so there is a tight time frame. If you see a problem with your jewelry purchase contact us immediately and no later that 5 days so we can explain the simple process and help you get your money back or get a new item. Each Jewelry item comes direct from the factory in New York and is made to order.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate an in-store credit, replacement or refund to your credit card (or original method of payment) depending on your preference. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Ship returns to:
3DVRG-WCM
N16W26577 Conservancy Dr. Unit F
Pewaukee, WI 53072
If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US
If you have any questions, comments of suggestions or need instructions on how to return your item to us please feel free to contact us.
Our other product called Chopsticks Learning Game is a newer product. It is also assembled using high quality pieces made in USA and Japan.
We sincerely hope you enjoy what we have created for you in all of our products. If you are not satisfied with the product we want to know. We also like to hear when you like our products too. Please feel free to contact us.
PAYMENT METHODS
Most major credit cards are accepted
PRIVACY POLICY
Your privacy is important to us. Any information collected on this site will not be sold or shared with third parties. We only see your email, name and shipping address. Credit card information is not shared with us since we use a secure third party (Square). If you add your name to our mailing list you will receive coupons and new product announcements.
SHIPPING METHOD
Allow 5-10 days for delivery after order is placed (Jewelry takes 2-4 weeks).
RETURN AND REFUND POLICY
Thanks for shopping at the Western Chopsticks Mine. If you are not entirely satisfied with your purchase we’re here to help.
RETURNS
You have up to 15 calendar days to return an item from the date your received it. To be eligible for return, your item must be unused and in the same condition as when it was received. Your item must be in the original packaging with the original inserts and all items that were included. Your item needs to include your receipt or proof of purchase.
For jewelry returns there is a 5 day limit for you to contact us. We have a limited time frame to return Jewelry with our US supplier so there is a tight time frame. If you see a problem with your jewelry purchase contact us immediately and no later that 5 days so we can explain the simple process and help you get your money back or get a new item. Each Jewelry item comes direct from the factory in New York and is made to order.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate an in-store credit, replacement or refund to your credit card (or original method of payment) depending on your preference. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Ship returns to:
3DVRG-WCM
N16W26577 Conservancy Dr. Unit F
Pewaukee, WI 53072
If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US
If you have any questions, comments of suggestions or need instructions on how to return your item to us please feel free to contact us.